How long will it take for my order to arrive?
All orders are custom made after your order is placed. Pillows, tea towels, napkins and placemats will ship within 2-3 weeks. Chairs will ship within approximately 6 weeks. Shipping typically takes 2–7 business days based on the distance to your destination (longer time-in-transit outside the contiguous 48 states). We will email you a tracking number as soon as your order is on its way to you!
How much does shipping cost?
Our standard shipping rates are a flat $5 within the US and $20 for orders delivered outside of the US.
We are pleased to offer free shipping for US orders above $99. Unfortunately this promotion is not available for customers outside the US.
What shipping options do you offer?
Our standard shipping option in the US is called Smart Post. This service ships to your postal code through FedEx and final delivery is handled by USPS. We plan to offer additional shipping options in the future. Smart Post shipments typically takes 2–7 business days based on the distance to your destination (longer time-in-transit outside the contiguous 48 states). You will receive a tracking number via email when your order ships.
International orders ship using FedEx International Economy. Delivery windows vary based on destination country. You will receive a tracking number via email when your order ships.
Will I get a tracking number?
Yes, we will email you the tracking number for your order as soon as it is shipped.
ORDERS, RETURNS AND CANCELLATIONS
Can I cancel my order?
If you find that you need to cancel an order, please contact us via email@example.com as soon as possible. We are happy to cancel orders that have not yet begun manufacturing for a full refund.
Can I return my order?
After designing your own unique Roostery home décor, and then having it custom printed and made just for you, we want you to love your creations. If you are not crowing with delight upon receipt, we are happy to offer a refund for any* Roostery product in like-new condition, within 45 days of the purchase date. Any product you return must be in the same condition you received it and in the original packaging. We will credit the card you used to check out for the purchase price, less shipping, once we receive your return package. You are responsible for the cost of return shipping.
If you receive a product with manufacturing flaws or a product that has been damaged during shipping, we will gladly issue a refund or send a replacement product at no charge. This process can be expedited by providing a photo and clear description of the damage or flaw. If we are unable to verify the flaw through a photograph we may request that you mail the custom product back for confirmation before we are able to process a refund or replacement. If items must be mailed back for verification, we will email a prepaid shipping label to the email address you used to place your order, so that you may return the damaged item free of charge. Please contact us at firstname.lastname@example.org.
*Chairs may not be returned or refunded.
Can I purchase Roostery products outside of the U.S?
You may purchase any of our pillows, napkins, tea towel and placemat products outside the US. International shipping is a flat $20 on all orders.
At this time, we do not ship our chairs (Maran and Venda) outside of the US.
What do I do if there is something wrong with my order?
Please reach out to us via email@example.com with your order number and photographs of the issue so we can help make it right!
We plan to offer the ability to apply Spoondollars to Roostery orders eventually. Unfortunately, we are unable to offer this feature today.
Do you offer wholesale discounts?
Yes, we currently offer two tiers of quantity discounts – 5% on 15 and 20% on 50. Our 5% discount applies to any order with a selection of 15 or more items. Our 20% discount applies to orders of 50 or more items of a single product and includes free shipping. Note: pillows with inserts are excluded from wholesale orders–please contact us for pillow cover pricing.
5% discount on orders of 15 or more items in one order: For example, you can order 5 sets of Frizzle cocktail napkins, 5 sets of Orpington tea towels, and 5 Catalan Pillows in a single order and you will receive 5% off of your order total, excluding shipping charges.
20% discount on orders of 50 or more items of a single type of product: For example, you can order 50 Frizzle cocktail napkin sets, each with a different design and will receive free shipping.
If you are interested in placing a wholesale order, or if you have any questions about wholesale, please email us at firstname.lastname@example.org and we will be in touch within one business day.
How do I create my own design?
We are working to support this feature fully on Roostery.com. In the meantime, please visit spoonflower.com to create your very own design. Once your design is just right, click "save this layout". Then, on Roostery click "My Designs" where you will be prompted to connect your Spoonflower account and have access to all your designs on all Roostery products. For more information about creating a custom design on Spoonflower, visit: support.spoonflower.com
How can I move/shift/edit the location of my design?
We are working towards specific image placement on products, but it isn't ready quite yet. We plan to build design placement and rotation tools into our site so that you can select exactly where your image sits on the product and in the preview. In the meantime, if you have a specific project in mind that you’d like to order, we’d be more than happy to work with you to ensure that your project turns out just the way you envisioned.
Will you offer _____________?
Maybe! Let us know what products you’d like to see added to the Roostery line by emailing us at: email@example.com
Can you make it in a special/custom size, just for me?
This is a great idea! We hope to offer custom sizes in several of our products down the road. Today, the only size products we offer are the sizes listed on our products page.
What are the wash instructions for my products?
- Napkins and tea towels: Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent. Iron on the back/unprinted side using a natural/cotton setting.
- Pillow covers in Linen-Cotton Canvas: Remove cover using invisible zipper. Machine wash warm or cool on a gentle/delicate setting, using phosphate-free detergent. Iron on the back/unprinted side using a natural/cotton setting.
- Pillow Covers in Silky Faille, Eco Canvas, and Faux Suede: Remove cover using invisible zipper. Wash separately in cool or warm water using a gentle machine cycle and phosphate-free detergent. Machine dry using a low temperature setting. If required, use an iron with a light touch on the back/unprinted side using a synthetic setting. Higher temperatures may result in color transfer and melting of fabric.
- Chairs: Spot clean only.
What fabrics do you use to make your products?
We use custom printed Spoonflower fabrics for all of our products. You can learn more about Spoonflower fabrics here.
- Pillows are available in Silky Faille, Eco Canvas, Linen-Cotton Canvas, Cotton Sateen and Faux Suede
- Tea Towels are available in Linen-Cotton Canvas
- Napkins are available in Linen-Cotton Canvas and Organic Cotton Sateen
- Placemats are available in Eco Canvas, Linen-Cotton Canvas and Organic Cotton Sateen
- Chairs are available in Faux Suede and Eco Canvas
What are your pillow inserts made of?
100% polyester fiber enclosed in a polyester/cotton blend cover.
Do you offer trade discounts?
Yes, we offer a 10% trade discount. For more details, please contact us at: firstname.lastname@example.org
Will I get a commission if someone buys my Spoonflower design on Roostery products?
Yes, designers will always receive a credit for products sold through Roostery. For the initial orders placed, we plan to credit designers for the amount of fabric purchased to make the Roostery product. This sale will appear as a sale to Roostery in your Spoonflower account.
Do I get a designer discount if I purchase a product with my own design?
You will not receive a discount on your Roostery order when you order a product featuring your own design. But, you will receive a Spoondollar credit in your Spoonflower account for the yardage purchased to make the product.
Can I opt out of having my Spoonflower designs on Roostery?
Yes, you may choose to have all of your designs excluded from the Roostery Marketplace through the settings in your Spoonflower account. On Spoonflower, visit My Studio > Account > Design Distribution to opt out.
We do not currently offer the ability to remove specific designs from Roostery. We do hope to offer this, along with other design and shop management tools, in the future.
Can I keep my Spoonflower designs private and still order them on Roostery products?
Yes! Click on the "My Designs" tab, where you will be prompted to connect your Spoonflower account. This will give you access to order your private designs on Roostery products without making them available for public purchase in the Spoonflower or Roostery marketplace.
How do I sell my designs on Roostery?
To get started with selling your designs on Roostery products you’ll need to visit Spoonflower.com, our sister company, to set up an account. Here you can upload designs, proof them and make them available for sale. Once a design has been made available for sale in the Spoonflower marketplace it will automatically be available on Roostery too.
Learn more about getting started on Spoonflower here: https://support.spoonflower.com/hc/en-us/sections/200793480-Selling
My design isn’t appearing correctly on Roostery.
Please send us a link to the design that is appearing incorrectly at email@example.com. We are more than happy to look into it!